Connection Error When Joining a Meeting

Getting the "Connection Error" when you start, or join a meeting in Adobe Connect.

York University's Adobe Connect system was recently upgraded from version 9 to version 11. Past users who have not yet updated their Adobe Connect Desktop application to the most recent version may be blocked from entering their meetings with a Connection Error issue. Please see the image, below:


Downloading and installing the most recent version of Adobe Connect Desktop application will fix this error. Once installed, re-launch the meeting from the meeting link.

To access the Downloads and Updates page for Adobe Connect software, please go here:

 https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html

Direct links to Windows and Mac OS links are found here:

Windows: https://www.adobe.com/go/ConnectShell11

Mac OS: https://www.adobe.com/go/ConnectMac11Plus

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